Terms & Conditions

Welcome to wso110. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Player", "you") and wso110 ("we", "us", "our", "Company", "Platform") governing your access to and use of the wso110 website, mobile applications, and all associated services (collectively, the "Services"). By creating an account, accessing our platform, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

• "Account" refers to the personal user account you create with wso110 to access our Services, including your username, password, and associated profile information.
• "Bet" or "Wager" means any stake placed on a sporting event, casino game, slot machine, or other gaming product offered by wso110.
• "Bonus" refers to promotional credits, free bets, cashback, or other incentives offered by wso110, subject to specific terms and wagering requirements.
• "Deposit" means the transfer of funds from your bank account, e-wallet, or other payment method into your wso110 account balance.
• "Withdrawal" means the transfer of funds from your wso110 account balance to your designated bank account or payment method.
• "Services" includes sports betting, live casino gaming, slot games, togel (lottery), sabung ayam (cockfighting), and any other gambling or entertainment products offered on the wso110 platform.
• "KYC" (Know Your Customer) refers to the identity verification process required to confirm your identity, age, and address before you can withdraw funds.

2. Acceptance of Terms

By registering an account with wso110, depositing funds, placing bets, or otherwise using our Services, you expressly agree to comply with and be legally bound by these Terms and all applicable laws and regulations governing online gambling in your jurisdiction. You also agree to our Privacy Policy, which describes how we collect, use, and protect your personal information, and our Responsible Gaming Policy, which outlines tools and resources available to help you maintain control over your gambling activity.

If you are accessing wso110 on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization to these Terms, and references to "you" shall include both you individually and the organization you represent.

3. Eligibility and Age Restrictions

You must meet the following eligibility criteria to use wso110:

• Minimum Age: You must be at least 21 years of age. Online gambling is restricted to adults, and we take age verification seriously. You will be required to provide valid government-issued identification (such as an Indonesian KTP, passport, or driver's license) during the KYC verification process.
• Residency: You must be a resident of Indonesia or located in a jurisdiction where online gambling is permitted. It is your sole responsibility to ensure that your use of wso110 complies with the laws of your country, state, or locality.
• Legal Capacity: You must have the legal capacity to enter into binding contracts under the laws of your jurisdiction. If you are legally prohibited from gambling or entering into contracts, you may not use our Services.
• Single Account: You may only hold one account with wso110. Creating multiple accounts, using false identities, or allowing others to use your account is strictly prohibited and may result in account closure and forfeiture of funds.

wso110 reserves the right to request additional verification documents at any time to confirm your eligibility. Failure to provide requested documents within a reasonable timeframe may result in account suspension or termination.

4. Account Registration and Security

4.1 Registration Process

To access our Services, you must create an account by providing accurate, current, and complete information, including your full legal name, date of birth, email address, phone number, and residential address. You agree to update this information promptly if any changes occur. Providing false, misleading, or incomplete information may result in immediate account suspension or termination.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to:

• Choose a strong password that is not easily guessable and does not use personal information.
• Not share your account credentials with any third party.
• Immediately notify wso110 customer support if you suspect unauthorized access to your account.
• Log out of your account after each session, especially when using shared or public computers.

You accept full responsibility for all activity that occurs under your account. wso110 is not liable for any losses or damages resulting from unauthorized access to your account due to your failure to safeguard your credentials.

4.3 Account Verification (KYC)

Before processing your first withdrawal, wso110 requires you to complete a KYC verification process. You will be asked to submit scanned copies or photos of:

• A valid government-issued photo ID (Indonesian KTP, passport, or driver's license)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last 3 months)
• In some cases, a photograph of yourself holding your ID (selfie verification)

This process helps us prevent fraud, money laundering, underage gambling, and identity theft. Verification typically takes 24-48 hours. Until your account is verified, withdrawal requests will be placed on hold.

5. Deposits and Withdrawals

5.1 Deposits

wso110 accepts deposits via major Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and others) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). The minimum deposit amount is Rp 50,000 unless otherwise specified in a promotional offer. Deposits are typically processed instantly, though processing times may vary depending on your payment provider.

You agree that:

• All deposits must come from a bank account or payment method registered in your own name.
• You will not use stolen, fraudulent, or third-party payment methods.
• Deposits are non-refundable once credited to your wso110 account balance, except in cases of technical error or as required by law.
• wso110 reserves the right to refuse or reverse any deposit at its sole discretion, particularly if we suspect fraudulent activity.

5.2 Withdrawals

You may request withdrawals of your available account balance at any time, subject to the following conditions:

• Your account must be fully verified (KYC completed).
• The withdrawal destination must be a bank account or e-wallet registered in your name.
• The minimum withdrawal amount is Rp 100,000.
• Withdrawals are processed within 10 minutes to 24 hours during banking hours (Monday-Friday, 08:00-16:00 WIB for bank transfers; e-wallet withdrawals may be processed 24/7).
• If you have an active bonus, you must meet the wagering requirements before withdrawing bonus-related winnings. See Section 6 for details.

wso110 does not charge withdrawal fees, though your bank or payment provider may impose their own transaction fees. We reserve the right to request additional verification documents before processing large withdrawals or if we detect unusual account activity.

5.3 Anti-Money Laundering (AML) Policy

wso110 is committed to preventing money laundering and terrorist financing. We comply with international AML standards and reserve the right to report suspicious transactions to relevant authorities. You agree that we may freeze your account and withhold funds if we suspect your account is being used for money laundering, fraud, or other illegal activities.

6. Bonuses and Promotions

wso110 offers various bonuses and promotions, including welcome bonuses, reload bonuses, cashback, free bets, and VIP rewards. Each bonus is subject to specific terms and conditions, which will be clearly stated in the promotional materials and on our website. By claiming a bonus, you agree to the following general bonus terms:

• Eligibility: Bonuses are available only to eligible players who meet the stated criteria (e.g., new members, specific deposit amounts, VIP tier requirements).
• Wagering Requirements: Most bonuses carry wagering requirements, meaning you must wager the bonus amount a specified number of times (e.g., 30x) before you can withdraw bonus-related winnings. Wagering contributions vary by game type (e.g., slots may contribute 100%, while some table games contribute less).
• Maximum Bet Limits: While a bonus is active, maximum bet limits may apply (e.g., Rp 50,000 per bet). Exceeding these limits may void your bonus and associated winnings.
• Expiration: Bonuses have validity periods (e.g., 7 days, 30 days). Unused bonuses and unmet wagering requirements expire after the specified period, and bonus funds will be forfeited.
• One Bonus at a Time: Unless explicitly stated, you may only have one active bonus at a time. Bonuses cannot be combined.
• Abuse: wso110 reserves the right to cancel bonuses, void winnings, and close accounts if we detect bonus abuse, including but not limited to creating multiple accounts, colluding with other players, or using betting strategies designed solely to clear wagering requirements.

Full bonus terms are available on the relevant promotional pages and in our FAQ section. It is your responsibility to read and understand the specific terms before claiming any bonus.

7. Betting and Gaming Rules

7.1 Sports Betting

wso110 offers betting markets on a wide range of sports, including football (BRI Liga 1, EPL, La Liga, Champions League), basketball, tennis, badminton, volleyball, MotoGP, and e-sports. By placing a sports bet, you agree that:

• All bets are final once confirmed. You cannot cancel or modify a bet after it has been accepted.
• wso110 reserves the right to void bets if there is a clear error in odds, market descriptions, or event details (e.g., wrong player name, incorrect match time).
• Settlement is based on official results from recognized governing bodies (FIFA, UEFA, FIBA, ATP, etc.). wso110's decisions on bet settlement are final unless there is a clear and demonstrable error.
• In the event of a postponed or canceled match, bets may be voided or settled according to our sports betting rules, which are available on our website.

7.2 Casino and Slot Games

Our live casino and slot games are powered by licensed providers such as Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt. All games use certified Random Number Generation (RNG) technology to ensure fair and random outcomes. By playing these games, you agree that:

• Game results are determined by RNG and cannot be predicted or manipulated.
• Return to Player (RTP) percentages are theoretical values calculated over millions of game rounds and do not guarantee individual session results.
• Technical malfunctions, disconnections, or errors void all pays and plays. If a game malfunctions, wso110 will refund your wager for that round.
• You agree not to use any software, bots, or automated tools to play games or exploit vulnerabilities in our platform.

7.3 Traditional Indonesian Games

wso110 offers togel (lottery) and sabung ayam (cockfighting) games with live streaming. These games are subject to their own specific rules, which are displayed in the respective game sections. You agree to familiarize yourself with the rules before participating.

8. Prohibited Activities

You agree not to engage in any of the following prohibited activities while using wso110:

• Underage Gambling: Using the platform if you are under 21 years of age or allowing minors to access your account.
• Multiple Accounts: Creating more than one account to exploit bonuses or circumvent restrictions.
• Fraudulent Activity: Using stolen payment methods, false identities, or engaging in any form of fraud or deception.
• Collusion: Working with other players to manipulate outcomes, share information, or gain unfair advantages.
• Bonus Abuse: Exploiting bonuses through systematic betting patterns, arbitrage, or other methods designed to guarantee profits without risk.
• Hacking or Exploitation: Attempting to hack, reverse-engineer, or exploit vulnerabilities in our software or systems.
• Money Laundering: Using wso110 for money laundering, terrorist financing, or other illegal financial activities.
• Prohibited Jurisdictions: Accessing wso110 from countries or regions where online gambling is illegal.

Violation of any prohibited activity may result in immediate account suspension or termination, forfeiture of funds, and reporting to relevant authorities.

9. Limitation of Liability

To the fullest extent permitted by law, wso110, its directors, employees, partners, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use of or inability to use our Services.
• Technical failures, server downtime, internet connectivity issues, or third-party service interruptions.
• Loss of data, profits, or business opportunities.
• Unauthorized access to your account due to your failure to safeguard credentials.
• Errors in game software, odds, or bet settlement, provided we take reasonable steps to correct such errors.

You agree to use wso110 at your own risk and acknowledge that gambling involves financial risk. You are solely responsible for any losses incurred while using our Services. wso110 does not guarantee winnings, and past results do not predict future outcomes.

Our total liability to you for any claim arising from these Terms or your use of our Services shall not exceed the amount you deposited into your wso110 account in the 30 days preceding the event giving rise to the claim.

10. Account Termination and Suspension

10.1 Termination by You

You may close your account at any time by contacting our customer support team. Before closing your account, you must withdraw any remaining balance (subject to meeting wagering requirements and completing KYC verification). Once your account is closed, you will no longer have access to our Services.

10.2 Termination by wso110

wso110 reserves the right to suspend or terminate your account at any time, with or without notice, if:

• You violate any of these Terms or engage in prohibited activities.
• We suspect fraudulent, illegal, or abusive behavior.
• You fail to complete KYC verification or provide false information.
• We are required to do so by law or regulatory authority.
• You request self-exclusion through our Responsible Gaming tools.

In the event of termination, we will refund any remaining balance in your account (minus any bonuses or winnings obtained through violation of these Terms), subject to our right to withhold funds pending investigation of suspected fraud or illegal activity.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which wso110 is licensed to operate. Any disputes arising from these Terms or your use of our Services shall be resolved through the following process:

1. Informal Resolution: You agree to first contact our customer support team to attempt to resolve the dispute informally. Most disputes can be resolved quickly through direct communication.
2. Mediation: If informal resolution fails, both parties agree to participate in good-faith mediation before pursuing formal legal action.
3. Arbitration: Any disputes that cannot be resolved through mediation shall be submitted to binding arbitration in accordance with the rules of a recognized arbitration body, with the arbitration taking place in a mutually agreed location.

You waive any right to participate in class-action lawsuits or class-wide arbitration against wso110.

12. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or our Services, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through our website and mobile app
• WhatsApp: +62 812-3456-7890

Our customer support team is available around the clock to assist you in English and Indonesian.